Refund policy


Refund Policy

✅ Pre-Shipping Quality Assurance & Shipping Damage
All bikes are thoroughly checked and confirmed to be in perfect working order before being shipped from our warehouse. Once your bike is handed over to our delivery partners, it is completely in their care. Zephyr Ebikes is not responsible for any damage that occurs during the shipping process, as we have no control over how courier services handle packages in transit.

If your bike arrives damaged due to shipping, we will not be able to offer a refund or replacement. However, we stand behind our products and will cover shipping-related damage through our warranty program. Please contact us immediately at director@zephyrebikes.com with photos and a detailed explanation of the damage, and we will arrange for replacement parts to be shipped to you at no charge.

No Returns for Change of Mind

We do not offer refunds or returns for change of mind. Once a bike has been received, it is not eligible for return. If any issue arises with the bike or its components (such as the battery, throttle, or other parts), this will be handled under our warranty policy. We do not provide full bike refunds for part-related issues — these are covered and resolved through warranty support.

If your bike arrives damaged due to shipping, we will not be able to offer a refund or replacement. Shipping-related damage is covered through our warranty program, and replacement parts will be shipped to you at no charge.

To report a fault or claim under warranty, please contact us at director@zephyrebikes.com. We'll assess the issue and provide the necessary support or replacement parts.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Warranty & Defective Products

If your item arrives damaged or has a manufacturing defect, please contact us within 30 days of delivery for assistance. We will assess the issue and provide a suitable resolution, which may include repair, replacement parts, or store credit, in accordance with our warranty policy.

For any further questions, please contact our support team at director@zephyrebikes.com.

Exceptions / Non-Returnable Items

  • We cannot accept returns on incorrect size purchases (all bike sizing specifications are on the product webpage)
  • We cannot accept returns for "change of mind" after receiving your ebike
  • Damage that occurs during shipping is not eligible for refund or replacement — it is covered under warranty with replacement parts provided

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at director@zephyrebikes.com.